Return & Refund Policy
With the exception of perishable and digital goods we offer you a refund, in case you are not happy with your received product or want to return it for any other reason.
Our refunds policy lasts 20 days. If 20 days have passed since your purchase, unfortunately we can not offer you are refund or exchange.
To be eligible for a return, your item must be in the original packaging, unused, unopened (in case or our food supplements) and in the same condition as you have received it.
Several types of products are exempt from being returned.
These are non-returnable items:
– Perishable goods, such as SHYFT fresh microdosing truffles
– Gift cards
– Downloadable software products
If you would like to request a refund, please send us an email at email@example.com with your receipt or other proof of purchase. We will send you a reply within 2 workdays with the confirmation of your request and will provide you with our return address.
You will be responsible for paying for your own shipping costs for returning your item.
After receiving your return, we will inspect it notify you that we have received the item(s) and if your refund is approved or (partly) rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund your money if you have provided us with incorrect address information.
We do not refund your money in case customs has seized your package. Please send us an email at firstname.lastname@example.org if that has happened and we will resend your order.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Depending on where you reside, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We otherwise can not guarantee that we will receive your returned item.